Slack: your operator in your team's chat

Your team already talks in Slack. Your operator can work there too: answering questions in the channels you choose, following the threads it is part of, and replying to anyone who messages it directly. It shows up under its own name and picture, the same character your customers already know.

Adding it to your workspace

1. On your Connections page, find the Slack card and click Add to Slack.
2. Slack asks which workspace to add it to. Pick yours and click Allow. If your workspace requires approval for new apps, a workspace owner approves it once.
3. You come back to Connections, which now shows your workspace as connected.

The app appears in Slack as Gary Club Agents. That is the delivery label Slack shows in small print. Every message your operator sends carries its own name and picture.

Choosing the channels

Your operator sees nothing until you invite it. In each channel you want it in, send:

/invite @Gary Club Agents

That works for public and private channels. To take it out of a channel, remove the app from that channel the way you would remove anyone. It stops reading that channel straight away.

Anyone in your workspace can also send it a direct message, and it treats that as someone talking to it.

Message it directly to give it work

If you have the Assistant, a direct message to your operator in Slack works exactly like the Assistant screen. Tell it what you need, and it does the work with everything it is connected to: your CRM, your inbox, your calendar and your tools. The answer comes back in the same direct message.

• Anything that would reach another person waits for your OK. An email, a CRM message or anything else outbound comes back as a draft with a short code. Reply APPROVE 12-a1b2c3 to send it, or REJECT 12-a1b2c3 to drop it.
• Who can give it work this way: the person who added it to Slack, and anyone you have allowed to instruct it. Everyone else who messages it gets answers, not actions.
• Only in a direct message. In a channel it never does assistant work, because the result and any draft would be read by everyone in the room, guests included.
• What each person asks it in Slack also appears in their own Assistant in the portal, as a Slack conversation, when their Slack email matches their portal login. Nothing done from Slack is out of sight.

How it behaves in a channel

• It speaks when it adds something. By default it answers questions and anyone who addresses it by name. It does not jump into every conversation.
• Threads stay in threads. It replies inside the thread it was asked in, and once it has joined a thread it keeps following it.
• It answers everyone, but only takes instructions from people you name. Anyone can ask it a question. Only the people you list can ask it to do something: send, change, schedule, or look into your private systems. To start with, that is the person who added it to Slack. Identity comes from the Slack account itself, never from a display name.
• Shared channels are treated as public. If you invite outside guests into a channel, they may be reading even when they are not speaking, so your operator never mentions another customer, a deal or an internal matter there. If a channel is internal only, tell us and we mark it that way.
• It never makes things up. It answers from what it knows about your business, says plainly when it does not know, and flags the question so you can fill the gap.

Per-channel settings

Each channel can have its own rules:

Setting	Options
When it speaks	Only when addressed, when asked a question (the default), or free to join in
Who can instruct it	The people you list (the default), or anyone in the channel
Written rules	Anything specific to that room, for example "keep replies to one line" or "this channel is internal"
On or off	Switch a channel off without removing the app

Change any of these by telling your operator in the Assistant, in plain words. For example:

• "In #sales, only answer when someone mentions you."
• "Let Akari give you instructions in #ops."
• "Join #announcements." (public channels; for a private one, type /invite @Gary Club Agents in it)
• "In #leadership, keep replies to one line. That channel is internal."
• "Stop reading #random."

It makes the change, then tells you in one line what that channel now does. The change applies to the next message. Only you can change these, from the Assistant: if someone in Slack asks your operator to change its own rules, it answers them and leaves the rules alone. If you do not have the Assistant yet, send the change from your Requests page and we set it the same day.

How quickly it answers

Messages reach your operator within seconds and it checks for new ones every minute, so a reply usually lands within a minute or two. While it is still drafting only, the draft appears on your Skills page instead.

What happens to your messages

• Slack sends messages from the channels you invited it to, and nothing else. It cannot see channels it has not been invited to.
• Each message passes through our servers only until your operator collects it, and is deleted then. Nothing is kept longer than 72 hours even if your operator is offline.
• Your Slack messages are never used to train any AI model, and never shared with another business.
• Removing the app from your workspace (Slack settings, Manage apps) cuts it off immediately.