Transaction History & Usage
Track every credit transaction, view usage by service and client, and understand your billing history.
Your Billing Dashboard
The Billing page is your financial control center. It shows your current Agent Fuel balance, recent transactions, usage breakdowns, and per-client spending — everything you need to understand where your Agent Fuel credits are going and whether your pricing is working.
Access it from the sidebar: Billing → Overview.
Transaction Types
Every credit movement in your account is logged as a transaction. Here are the types you'll see:
| Transaction Type | Description | Direction |
|---|---|---|
| Subscription Credit | Monthly Agent Fuel credits included with your plan — added on your billing date | Credit (in) |
| Auto-Reload | Automatic credit purchase triggered by low balance | Credit (in) |
| Manual Top-Up | Credits purchased manually through the billing page | Credit (in) |
| Call Usage | Credits consumed during an inbound or outbound call | Debit (out) |
| Phone Number Rental | Monthly fee for each active phone number | Debit (out) |
| Credit Expiration | Unused credits that expired after 12 months | Debit (out) |
| Adjustment | Manual credit adjustment by platform support (refunds, corrections) | Either |
Usage Tracking
Beyond raw transactions, the billing page gives you visual breakdowns of how your Agent Fuel credits are being consumed:
See how your credits split across voice minutes, AI processing, transcription, phone number rental, and calendar bookings. This helps you understand your cost structure — for most agencies, voice minutes and AI processing account for 80–90% of usage.
A chart showing daily, weekly, or monthly credit consumption. Spot trends like increased usage on Mondays (when businesses get the most calls) or seasonal spikes. Use this to plan your auto-reload threshold and top-up schedule.
See which agents are consuming the most Agent Fuel. If one agent is using significantly more than others, it might be handling more calls (great!) or having longer-than-necessary conversations (worth investigating).
Client-Level Usage
This is where the billing page becomes a true business tool. The Client Usage view shows exactly how many Agent Fuel credits each client's agent is consuming — so you can make sure every client is profitable.
| Column | What It Shows |
|---|---|
| Client Name | The client's business name |
| Total Calls | Number of calls handled this billing period |
| Total Minutes | Total call duration for the period |
| Credits Used | Agent Fuel consumed by this client's agent(s) |
| Cost | Dollar value of credits consumed |
Tip: Monitor per-client usage monthly. If a client's agent is consuming $150 in Agent Fuel but you're only charging them $200/month, your margin is thin. Either optimize the agent (shorter responses, fewer unnecessary questions) or adjust your pricing. The healthiest agencies maintain at least a 60% margin per client.
Exporting Data
Need your transaction history for bookkeeping or tax purposes? You can export it anytime:
Go to Billing → Transactions
You'll see the full transaction log with filters for date range and transaction type.
Set Your Filters
Choose a date range (this month, last month, custom range) and optionally filter by transaction type (credits only, debits only, or all).
Click Export
Hit the Export CSV button. A CSV file will download with every transaction in the filtered range — date, type, amount, balance after, description, and associated client/agent.
Credit Expiration
All Agent Fuel credits — whether from your subscription, auto-reload, or manual top-up — expire 12 months after they're added to your account. Here's what you need to know:
- Credits are consumed in FIFO order (First In, First Out), so your oldest credits are always used first
- You'll receive an email notification 30 days before any credits are about to expire
- Expired credits appear as a "Credit Expiration" transaction in your history
- The expiration policy ensures you're not sitting on stale credits forever — but for active agencies, credits rarely expire because they're consumed well before the 12-month window
Note: If you're concerned about credits expiring, check the Credit Age section on your billing page. It shows the age of your oldest unused credits and when they'll expire. For most active agencies, this is a non-issue — your monthly usage far exceeds any single month's credit addition.
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