Unified inbox — per-contact threads

The CRM inbox at agency.gary.club/dashboard/crm/inbox consolidates every channel into per-contact threads. SMS, email (1:1 Gmail), voicemail — one place per person.

What you can do

• Per-contact threads — every channel for one person collapses into a single conversation.
• Inline compose — reply by SMS or email from the same composer; we route based on the channel of the original message.
• Optimistic send — the message appears immediately in your view, marked "Sending…" until carrier / Gmail confirms.
• WebSocket live updates — other open tabs and other team members see new messages without refreshing.
• Tapback interpretation — iOS-style reactions on inbound iMessage are surfaced as a reaction on the original message, not as a separate "Liked <your message>" line.
• Gmail send + backfill — connect a Gmail account, send 1:1 emails directly from the inbox; we backfill historical email per-contact.

Mobile

Mobile-first layout: compose stays pinned above the keyboard; the thread auto-scrolls to bottom; pull-to-refresh forces the WebSocket to reconnect.