Support & FAQ
Common questions and the fastest way to reach a human.
Contact
- Open a ticket: sign in and go to Support. We typically respond within a business day.
- Email: gary@gary.club.
Common questions
What happened to Gary Club tokens and Giraffes?
On October 20, 2026, Gary Club ended all utility for every on-chain asset connected to it, including Giraffes. They no longer unlock membership, access or benefits, and Gary Club makes no claims about their value. Read the full notice at gary.club/transition.
How do I move my assets out?
Gary Club wallets are for transfers out only, and the wallet service ends at the end of the day on November 15, 2026, Austin time. Follow Your Gary Club wallet: transfers out. If a Giraffe is in the rental pool or assigned to someone, return it to personal use on the Your Giraffes page first. That guide covers both.
How do I export my wallet key?
In Settings, select Email me a code and enter the six-digit code sent to your verified email address. Key export is not available for 72 hours after your account email changes. The exported key may already be known to others, so use it only to move your assets into a new wallet you create.
Can I still join?
New memberships are paused while Gary Club opens its physical home in Austin on November 1. Register interest to hear when there is news. Existing members sign in at gary.club/login.
Lost my password
Go to gary.club/forgot-password. Open the reset link in the same browser you requested it from; cross-device reset is not supported.
I want Luna for my business
Luna the business service is separate from Gary Club membership. Learn more and book a call at gary.club/luna.
Someone is impersonating me, or Gary Club staff messaged me first
Gary Club staff do not message you first asking for anything. We never ask for a recovery phrase, a private key or your password, and we never ask you to “validate” a wallet. Block and report the account, then open a support ticket.
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